Shipping Estimate
While I try to get the system to accurately estimate shipping, it is not always possible. So if you over pay for shipping due to ordering multiple items, then the difference will be refunded.
Shipping Domestic
Items will be sent via UK standard delivery using Royal Mail, or using a parcel scraper site if the shipping is more economical.
UK standard delivery aims for delivery within 3 days.
I aim to post your items usually within a few days, but sometimes may be longer depending on circumstances. I aim to communicate later (more than 5 days) postage times in my website header or on social media.
Shipping International
I use a parcel scraper site in order to find an economical delivery option for you, so the postal provider will differ.
I aim to post your items usually within a few days, but sometimes may be longer depending on circumstances. I aim to communicate later postage times in my website header or on social media.
IMPORT DUTIES, TAXES & POSTAL HANDLING FEES
The customer is responsible for the cost of any import duties, taxes, and postal handling fees that may be added to an item when importing from the UK to your country.
Returns
If for any other reason you are not happy with the item then it needs to be returned to me in good condition. No refund is available if it breaks during return postage. Items may be returned for exchange or store credit within 14 days from receipt of goods. A refund is possible too. All products must be unused (resalable) to be eligible for return. Postage costs are non-refundable and return postage is the responsibility of the buyer and must ensure the item arrives safely.
In the unlikely event of damage during shipping, please notify me within 2 days of receipt with a photo.
Commission returns
There are no refunds or returns for a commission. Flexibility is needed in the delivery date of any commission if the ceramics crack, warp or other faults occur to an unacceptable standard, the standard of which is judged by the dealer. If it is the entire commission affected then a refund or remaking of the commission will be offered, but if it is only part of the commission affected then no refund can be made of the unaffected items and the affected items will be remade and sent when they’re ready. If there is a deadline for your commission then please consider this before placing the order, no refund can be made due to delayed delivery for any reason.
All pieces are handmade and have individual imperfections, that can result in items differing in size, shape and colour among other attributes. This variability must be accepted..
Take Care of your Pots/Food Safe (yes!)
Pieces are made from Earthenware or Stoneware and may not be as strong as industrially produced porcelain. So please bare this in mind when using. I make pieces that can be used on a daily basis and I’d recommend careful handling and careful handwashing. Although all the pieces are dishwasher safe, some dishwashers can be highly intensive and may reduce longevity of the work (ceramics can last thousands of years).
All pieces are food safe unless stated otherwise.
Handmade
All pieces are handmade and have individual imperfections. They may be different from the images supplied as there may be multiples of the same object. In this case they could be different in size, shape and colour among other attributes. This variability can be pleasing and must be accepted as part of any purchase.
Design, Image and Other Copyright
Please do not use any images or videos on our website or social media pages without written permission to do so. It is a breach of copyrights to do otherwise.
My designs have taken ample time to develop. Please do not copy any designs and pass this off as your own. This is a breach of copyrights. Many individuals and organisations are not aware of their liabilities when doing this.
I am a supporter of Anti Copying in Design (ACID). You can get advice here on copyright.